After you transfer assets to your MyDex address, if the deposit still has not been credited after 30 minutes, you can follow the steps below to check the issue. This article will help you quickly identify possible causes and troubleshoot common problems.

1. Confirm That the Receiving Address Is Correct

You can go to [Asset Center] > [Receive] in MyDex and verify whether your receiving address is correct.

⚠️ Please note: If assets are sent to the wrong address, they may be lost and are usually not recoverable.

2. Confirm That the Transaction Was Successfully Submitted On-Chain

Step 1: Open the wallet or sending platform you used, such as MetaMask, OKX, or Binance, and check the transaction record.

Step 2: Confirm that the transaction status shows [Successful] or [Confirmed].

Step 3: Copy the transaction hash (TxID / Hash) for further checking.

3. Check Whether the Selected Network Is Correct

Ensure you used a network supported by MyDex:
➤ Ethereum
➤ BNB Chain
➤ Optimism
➤ Arbitrum One
➤ Base
➤ Solana

❗ Important: If you send assets through a network that is not supported by MyDex, the assets may be permanently lost and are usually not recoverable.

4. Confirm Whether the Deposit Is Delayed Due to On-Chain Processing

The time required for a deposit to be credited usually depends on the on-chain confirmation progress, as well as the platform’s synchronization and identification time. Common factors include:

1️⃣ On-chain confirmation speed
Different networks and different assets may require different confirmation times. When on-chain transaction volume is high, confirmation may take longer.

2️⃣ Platform synchronization and identification time
Even after the on-chain transaction is completed, the system may still need some time to sync and identify the transaction information, so the credited status may be slightly delayed.

3️⃣ Blockchain network congestion
When the market is highly volatile or on-chain transaction volume increases significantly, network congestion may occur, resulting in longer confirmation and crediting times.

You can also go to the corresponding block explorer, such as Arbiscan, BscScan, or Etherscan, and enter the transaction hash (TxID / Hash) to check the transaction progress.

5. Still Not Credited? Contact Customer Support

Risk Disclaimer

The cryptocurrency market involves substantial risk. Please make sure you understand the risks and only invest in products you are familiar with. Before investing, carefully consider your investment experience, financial situation, investment objectives, and risk tolerance, and consult an independent professional advisor if necessary. The information displayed on this page is for reference only and should not be regarded as investment advice. Past performance is not indicative of future results. Be aware that the market value of investment products and potential returns can fluctuate significantly, and there is a risk of losing your invested capital. You are solely responsible for your own investment decisions, and MyDex shall not be liable for any investment losses that may occur.

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